The Hidden Costs that Kill Profit
Your admin team spends 30% of their time on document busywork—scanning, naming, filing, and searching for paperwork. That's 50 hours every month in a typical 3-chair practice.
But here's what most practices don't realize: the real cost isn't the labor—it's the lost revenue.
In a typical 3-chair practice processing 1,000 documents per month, your admin team spends approximately 3 minutes on each document—reading it, opening the patient chart, deciding where to file it, and naming it properly.
That adds up to 50 hours every single month, or roughly 30% of a full-time admin's time, dedicated solely to document management.
Direct Labor Cost:
$22,500/year
1,000 documents/month × 3 minutes each = 50 hours/month
50 hours × $25/hour × 1.2 (benefits) × 12 months = $22,500 annually
The Real Cost
$50,000 - $150,000 in lost revenue
What 50 Hours of Busywork Actually Costs You
Those same 50 hours could be spent filling cancellations, following up on unscheduled treatment, and keeping insurance moving — the things that grow production.
Document busywork quietly erodes profit far beyond the direct wage cost.
Fill last-minute cancellations (each empty chair hour = $200-400 lost)
Follow up on treatment plans ($1-1.5M in unscheduled treatment sits untouched in the average practice)
Handle insurance pre-authorizations efficiently (delays kill case acceptance)
Provide the patient communication that drives retention and referrals